Frequently Asked Questions
General FAQs
Lavistone is your one-stop destination for premium stone solutions. We offer an extensive range including Gen Surface (man-made stone), natural stone, and porcelain.
With over 200 carefully curated options, Lavistone provides the variety and expertise you need to make confident, informed decisions for your project.
No, walk-ins are welcome! You can visit without an appointment.
You can order up to four free samples from our Gen Surface and Porcelain collections.
Please note that natural stone samples are not available, as each lot varies in colour and pattern. To experience the uniqueness of natural stone, we invite you to visit a Lavistone showroom to view full slabs in person.
Lavistone welcomes you at two warehouse and showroom locations in Victoria.
Braeside, VIC
55 Canterbury Road, Braeside VIC 3195
Sunshine West,VIC
1 Grace Court, Sunshine West VIC 3020
Operating Hours
Monday to Friday: 8:30 am - 4:30 pm
Saturday: 9:30 am - 2:30 pm
For the most comprehensive stone experience, we recommend visiting our Braeside showroom, where our full range of materials and selections on display. At Sunshine West, you’ll find our Gen Surface and Porcelain collections available for viewing.
Lavistone’s Queensland showroom is located at:
48 Stephens Way, Luscombe QLD 4207
Operating Hours
Monday to Friday: 8:30 am - 4:30 pm
We welcome you to visit and explore our curated range of premium stone selections.
Lavistone’s South Australia showroom is located at:
5 Clementina Drive, Port Adelaide SA 5015
Operating Hours
Monday to Friday: 8:30 am - 4:30 pm
We welcome you to visit and explore our curated range of premium stone selections.
Lavistone is a stone wholesaler. To purchase materials, please order through your nominated stonemason.
No, Lavistone supply stone materials only. For fabrication and installation, please contact a stonemason.
Yes. Lavistone deliver interstate, with transport fees depending on your location. Samples can be ordered via our website to help you choose before purchase.
Gen Surface FAQs
Gen Surface is a sustainable, man-made stone composed of over 85% recycled glass, polymer resins, and pigments. It offers a balance of sustainability, practicality, and aesthetics and is ideal for kitchen benchtops, vanities, laundry benchtops, wall cladding, entertainment units, furnitures and other interior applications.
Yes, Gen Surface has similar properties to engineered stone and is well-suited for interiors including benchtops, vanities, wall cladding, entertainment units, and other interior applications.
Unlike traditional engineered stone, Gen Surface is crystalline silica‑free. Gen Surface has been tested by NATA-accredited laboratories and confirmed to contain no detectable crystalline silica, offering a safer alternative without compromising performance.
Gen Surface offers the same high resistance, durability, and aesthetic appeal as engineered stone. It provides excellent heat, stain, and scratch resistance along with design versatility.
Yes, absolutely. Once installed, Gen Surface is an inert material with no health risks for homeowners. It does not release dust during normal use.
Dust is only a concern during fabrication, such as cutting or polishing in a factory or workshop. To safeguard workers, Safe Work Australia requires strict safety measures, including:
- Employing engineering controls such as wet cutting, on-tool dust extraction, or local exhaust ventilation
Providing proper respiratory protection and training
At Lavistone, we take these obligations seriously. We supply materials only to qualified fabricators who follow Safe Work practices, and we strongly advocate wet cutting, dust extraction, and the use of personal protective equipment. Dry cutting is prohibited.
By combining silica-free surfaces like Gen Surface with stringent safety standards, we ensure our products remain beautiful, durable, and safe - from the workshop to your home.
Gen Surface is engineered for strength, safety, and ease of use. Key performance features include:
- Easy to clean and low maintenance
- Water resistant and non-porous
- Hygienic and safe for food contact
- Excellent stain resistance
- High resistance to heat, scratches, and chips
- Strong chemical resistance
While highly durable, Gen Surface is not indestructible. As with any surface, proper care is essential, neglect or misuse may cause damage to your stone.
Yes. Gen Surface is highly practical, requiring only minimal care to maintain its appearance. For everyday upkeep, we recommend:
1. Wiping spills immediately with a dry paper towel to prevent staining or residue build-up.
2. Cleaning with warm water and a mild kitchen detergent using a soft cloth or sponge, then drying with a clean cloth for a streak-free finish.
Note: Avoid abrasive cleaners or scouring pads, as they may damage the surface finish over time.
No, Gen Surface is non‑porous,and is easy to maintain. Gen Surface does not require further sealing or waxing.
Gen Surface slabs come in jumbo size measuring 3200 mm × 1600 mm. Thickness of Gen Surface is 20mm.
Yes, on selected marble-veined designs. When browsing our selections, please check the product specifications to confirm book match availability.
Book match slabs are a product feature where slabs are manufactured so their veining patterns naturally mirror each other, like the pages of a book. This feature allows stonemasons to use vein-matching techniques during installation, creating a seamless and continuous flow across feature walls, benchtops, or splashbacks.
Yes, Gen Surface is heat resistant. However, like all stone materials, it can be damaged by sudden temperature changes. If you cannot comfortably touch the hot item, use a trivet or heat pad.
Yes, however a minimum distance of 200 mm must be maintained from the burner to the splashback in accordance with AS/NZ 5601.
If this clearance cannot be achieved, we recommend selecting Porcelain or Natural Stone
Yes, maintain a minimum distance of 50 mm between the splashback and the heat source.
If this clearance cannot be achieved, we recommend selecting Porcelain or Natural Stone
No, an L‑shaped design should not be fabricated as a single solid piece. Joints are required at each change in direction to allow for movement due to thermal expansion.
Gen Surface is made of 85% recycled glass, Polymer Resin and Colour Pigments. Polymer resin and Colour Pigment is non-UV resistant, exposing to sunlight will naturally cause discolouration.
Discolouration is gradual and depends on the amount of UV light; indirect or short‑term exposure results in less noticeable change than prolonged, direct sunlight
No. Gen Surface is not suitable for outdoor use.
While durable and water-resistant, it contains resins that are not UV-resistant and may discolor over time. For outdoor applications, we recommend choosing Porcelain or Natural Stone.
Installing Lavistone Gen Surface beneath a skylight is not recommended if you want to preserve the surface’s appearance. Gen Surface is made of polymer resin and pigments as its binder, and these components are not fully UV‑stable. Prolonged ultraviolet exposure can lead to its colour fading over time.
Gen Surface can be used indoors but installations under skylights are not covered by warranty because the resin may discolour when exposed to sunlight. Colour fade doesn’t happen overnight; it generally takes years of strong UV exposure to become noticeable. However, placing the surface directly under a skylight or in a room with large, sun‑facing windows accelerates the process. If you do choose to install Gen Surface near a skylight, be aware you’re shortening its aesthetic lifespan and consider UV‑blocking films or shades to mitigate the exposure.
Gen Surface is heat‑resistant but can be damaged by sudden temperature changes. It may be used as a decorative feature around a fireplace, but not in the firebox or on the hearth. Consult your fireplace manufacturer.
Yes. Lavistone surfaces can be installed around BBQs when proper guidelines are followed.
Always adhere to the installation instructions provided by the BBQ manufacturer and your licensed gas fitter to ensure compliance with local building regulations. Surfaces should be protected from excessive heat or direct flame. For uncovered areas with high UV exposure, we recommend choosing Porcelain or Natural Stone.
Yes, Gen Surface are large slabs which minimize joints and maintenance while providing a modern aesthetic.
Also waterproof and resistant to mould and mildew, making it ideal for bathroom walls.
Yes. All Lavistone surfaces - Gen Surface, Porcelain, and Natural Stone are suitable for PITT cooking.
Installation must be carried out by a certified PITT installer in accordance with the manufacturer’s guidelines.
Yes, Gen Surface is made from over 85% recycled materials, supporting sustainability.
For benchtop overhangs up to 300 mm, a proper substrate beneath is required, but no additional support is necessary.
For overhangs greater than 300 mm, additional support is required, and we recommend consulting a builder or structural engineer, as requirements will vary based on site conditions. The same guidelines apply to waterfall edges.
Gen Surface has been tested in Australia by a NATA‑accredited laboratory and confirmed to contain no detectable crystalline silica.
Yes. Gen Surface is backed by Lavistone’s 10-year warranty.
To activate your coverage, please ensure your warranty is registered within six months of installation.
Natural Stone FAQs
Natural stone is a product of the earth, formed over millions of years through geological processes. Each slab is unique, with variations in colour, veining, and texture that cannot be replicated in man-made materials. Its authenticity and individuality make it a timeless choice for interiors and architectural projects.
Lavistone supplies a carefully curated range of natural stone, including marble, granite, quartzite, limestone, travertine, and other specialty stones. Each type offers different colours, patterns, and performance characteristics, allowing clients to select the perfect stone for their design and functional needs.
Natural stone is valued for its authenticity, beauty, and durability. Its unique veining, rich colour variations, and tactile qualities make it a preferred material for designers and architects. Beyond its visual appeal, natural stone offers longevity and a sense of luxury unmatched by synthetic alternatives.
Yes. Natural stone is widely recognised as a premium material that enhances property value.
Natural stone embodies exclusivity, no two slabs are the same. Its organic patterns and timeless elegance create a sophisticated aesthetic that elevates any space. For luxury interiors, natural stone is chosen not just for durability, but for the prestige and uniqueness it brings.
Each block of natural stone is formed by geological processes, meaning no two slabs are exactly alike. Variations in colour, veining, and texture are inherent to the material and are part of what makes natural stone unique. These natural differences should be embraced as they ensure every installation is one-of-a-kind.
Yes. Lavistone encourages clients to view and select their preferred slabs in person at our showroom. This ensures you can see the colour, veining, and overall character of the stone before committing to your project.
Yes. Lavistone allows clients to place slabs on hold for a limited period to secure their preferred selection. Please speak with our team for details on hold timeframes and conditions.
Minor chips and scratches in natural stone can often be repaired by professional stonemasons through filling, polishing, or refinishing. Proper care, sealing, and maintenance minimise the likelihood of damage and extend the life of your stone.
Natural stone is highly versatile and can be used for benchtops, splashbacks, bathroom vanities, flooring, wall cladding, fireplaces, and outdoor applications such as BBQ areas.
Natural Stone are 20 mm thick.
Yes. As a natural material, every block of stone will vary in colour, tone, and veining. Even slabs cut from the same block may show subtle differences. These natural variations are part of the stone’s character and unique appeal.
If you find a lot or batch that suits your preference, we recommend placing it on hold or securing it with a deposit, as availability cannot be guaranteed once the stock is allocated or sold.
Natural stones form under high heat and pressure, making them inherently heat‑resistant. However, sudden temperature changes (for example, placing a very hot pan on a cold marble surface) can cause thermal shock or cracking. Always use trivets to protect surfaces.
Yes. Most natural stones are porous and require sealing to resist staining and moisture absorption. Sealing is a straightforward process and should be repeated periodically depending on the stone type and usage conditions. Sealing repels liquids and helps maintain the stone’s beauty to protect against stains, moisture, and wear.
The frequency typically need resealing every 1–2 years. Perform a water drop test: if water beads on the surface, the sealer is still effective; if it darkens or absorbs, it’s time to reseal. Always use pH‑neutral cleaners and avoid acidic or abrasive products to prolong the sealer’s life
Lavistone does not offer sealing services. For sealing and maintenance, consult a professional stone specialist or your stonemason. A qualified stonemason or stone specialist can recommend and apply the appropriate sealer for your stone type.
Sealing creates a protective barrier that reduces absorption of liquids, minimises staining, and enhances the performance of natural stone. It is an essential part of maintaining the stone’s beauty and longevity.
Yes. Fissures are natural features of stone formed during its geological development. They are not structural defects and do not compromise the stone’s performance once fabricated and installed. Fissures are always closed after installation, part of natural stone fabrication and Installation detail work.
Yes, pitting is a common feature of natural stone due to varying mineral hardness. It reflects the stone’s natural formation and is not considered a flaw.
Yes. Chips can usually be repaired by professionald. The success of the repair depends on the size and location of the chip. Contact Lavistone or your stonemason for details on restoration services.
Natural stone is supplied as a natural material and does not carry the same warranty conditions as engineered or porcelain surfaces. Lavistone ensures quality sourcing and supply, and we recommend proper sealing and care to maintain its longevity.
Porcelain FAQs
Porcelain is a high-performance, non-porous surface material engineered to combine natural stone appeal with technical durability.
Manufactured by firing refined natural minerals at extremely high temperatures, porcelain slabs exhibit exceptional strength and resistance to heat, UV exposure, stains, and chemical agents. The material is inherently hygienic and low-maintenance, making it a reliable solution for both residential and commercial applications, including benchtops, splashbacks, flooring, cladding, and exterior installations..
Lavistone Porcelain slabs are available in two thickness options:
- 6 mm – lightweight and versatile, ideal for wall cladding, splashbacks, and other vertical applications.
- 12 mm – durable and robust, recommended for benchtops, vanities, and other high-use surfaces.
This flexibility allows Lavistone Porcelain to be used across a wide range of residential and commercial projects.
Porcelain combines technical strength with aesthetic appeal, offering the look of natural stone with enhanced performance and minimal maintenance requirements. Its resistance properties include:
- Stain resistance-– non-porous surface prevents liquid absorption
- Scratch resistance – highly resilient against everyday wear and abrasion
- Heat resistance – withstands high temperatures
- UV resistance – maintains color and finish even in outdoor environments
- Chemical resistance – unaffected by most household and industrial cleaning agents
- Mould, mildew, and fungus resistance – hygienic and safe for food preparation areas
With its combination of technical strength, low maintenance, and aesthetic appeal, Porcelain provides the performance of a high-end material with the practicality required for both indoor and outdoor application.
Yes, porcelain surfaces are highly non‑porous, making them resistant to bacteria, mould, and mildew. They remain safe, clean, and easy to maintain.
Yes. Porcelain is highly heat resistant as it is produced through high-temperature kiln firing, making it suitable for both kitchen and outdoor applications. However, extreme or sudden temperature changes can cause thermal expansion, which in turn may lead to cracking. This is not a flaw in the product but a natural result of material science. To protect your surface, always use a trivet or heat pad for very hot cookware.
Yes. Lavistone Porcelain is fully UV resistant, making it suitable for outdoor applications such as facades, BBQ areas, and benchtops, as well as interiors exposed to natural light, like spaces under skylights. It maintains its colour and finish even with prolonged sun exposure.
Lavistone Porcelain slabs come in jumbo size measuring 3200 mm × 1600 mm.
Yes, on selected marble-veined designs. When browsing our selections, please check the product specifications to confirm book match availability.
Book match slabs are a product feature where slabs are manufactured so their veining patterns naturally mirror each other, like the pages of a book. This feature allows stonemasons to use vein-matching techniques during installation, creating a seamless and continuous flow across feature walls, benchtops, or splashbacks.
Large-format porcelain offers several advantages for splashbacks, including:
- A seamless appearance with minimal grout lines
- Easy cleaning and minimal maintenance
- Durability, with strong heat and scratch resistance
- A non-porous surface that resists water, stains, and bacteria
Large-format porcelain offers several advantages for splashbacks, including:
- A seamless appearance with fewer grout lines
- Easy cleaning and minimal maintenance
- Durability, with strong heat and scratch resistance
- A non-porous surface that resists water, stains, and bacteria
- Versatile designs that replicate marble, stone, or concrete
- Lightweight installation compared with natural stone
- Long-term value, with reduced maintenance and potentially lower overall cost
Yes. Porcelain is highly practical, requiring only minimal care to maintain its appearance. For everyday upkeep, we recommend cleaning with warm water and a mild kitchen detergent using a soft cloth or sponge, then drying with a clean cloth for a streak-free finish.
Yes. Lavistone Porcelain is backed by Lavistone’s 10-year warranty. To activate your coverage, please ensure your warranty is registered within six months of installation.
Yes, It may be used as a decorative feature around a fireplace. Always adhere to the installation instructions provided by the fireplace manufacturer.
Yes. Lavistone Porcelain can be installed around BBQs when proper guidelines are followed. Always adhere to the installation instructions provided by the BBQ manufacturer and your licensed gas fitter to ensure compliance with local building regulations.
Yes. Lavistone Porcelain is fully waterproof and resistant to mould and mildew, making it ideal for bathroom applications. Unlike traditional tiles, Lavistone’s large-format slabs allow for full wall coverage with minimal or no visible grout lines, creating a seamless, modern look. This not only reduces maintenance but also delivers a luxurious, continuous finish that elevates any bathroom design.
Yes. We recommend Lavistone Porcelain for flooring, as it is specifically designed to withstand heavy foot traffic and wear. Supplied in large-format slabs measuring 3200 × 1600 mm, Lavistone Porcelain minimises grout lines and delivers superior continuity for a seamless finish.
Yes. All Lavistone surfaces - Gen Surface, Porcelain, and Natural Stone are suitable for PITT Cooking. Installation must be carried out by a certified PITT installer in accordance with the manufacturer’s guidelines.
No, an L‑shaped design should not be fabricated as a single solid piece. Joints are required at each change in direction to allow for movement due to thermal expansion.
Porcelain benchtops are highly durable and resistant to cracking under normal conditions. However, cracks may occur if the surface is exposed to extreme impact, such as dropping a heavy object, or if it is improperly installed. Ensuring correct installation and exercising proper care will minimise the risk of damage.
Porcelain is a man-made material that replicates the look of natural stone but with consistent appearance, full UV resistance, and no sealing required. Unlike natural stone, it is uniform and virtually maintenance free. Natural stone, by contrast, is unique, authentic, and offers unmatched natural beauty.